BlueDolphin offers out-of-the-box integrations with ITSM platforms like TOPdesk, ServiceNow, and JIRA, allowing organizations to leverage the data for Enterprise Architecture (EA). These integrations help manage and connect assets such as Business processes, applications, data models, and so on.
These platforms require only activation and configuration, with no coding necessary.
NOTE: Marketplace (Integration) is a paid add-on in BlueDolphin. Contact your Account Manager to request approval and enable the feature.
Pre-requisite: The BlueDolphin Public API and the Marketplace is enabled.
To set up the BlueDolphin TOPdesk/ServiceNow/JIRA Connector for a single template-to-BlueDolphin Object Definition Type connection, follow the steps below.
Repeat the process for each BlueDolphin Object Definition Type you want to source from your integration platform.
NOTE: Only Admin can configure the integration in BlueDolphin.
Download the Template
In the BlueDolphin tenant, click the Account button and select System preferences to go to the Marketplace.
Click Add integration in the bottom right corner of the Marketplace page.
Select or search in the search bar for your integration platform and click Next.
Select the template from the drop-down and click Install. After the installation is complete, the configuration page opens up.
Configure the Integration
Once you install the template, you'll be navigated to the configuration page.
Here, you can enter all the required details, such as the instance URL, tenant name, API key, and more, to configure and connect to the platform.
For more information on each field and its configuration, refer to the respective article.
For TOPdesk, refer Topdesk configuration article.
For BlueDolphin, refer BlueDolphin to TOPdesk Integration article.
For ServiceNow, refer ServiceNow configuration article
For JIRA, refer JIRA Configuration article.