This instruction describes the configurations to be implemented in ServiceNow to set up the BlueDolphin ServiceNow Connector for a single ServiceNow Asset Class to BlueDolphin Object Definition Type connection.
Repeat this instruction for every BlueDolphin Object Definition Type you like to be sourced from ServiceNow.
NOTE: Integration does not support relationships and it is unidirectional flowing data from ServiceNow to BlueDolphin.
Section | Field | Description |
Flow Name | Template name | |
Webhook URL |
ServiceNow webhook endpoint |
|
General Configuration | Instance URL | Address URL from the TOPdesk API |
User Name | ServiceNow API account name | |
Password | ServiceNow API Key | |
Table (Optional) | Template from ServiceNow you want to connect to BlueDolphin | |
Bluedolphin ID Field (Optional) |
BlueDolphin ID fields created in ServiceNow. For example, bluedolphin-id. |
|
Bluedolphin Title Field (Optional) |
In ServiceNow 'name' refers to the Asset ID and it matches the title in BlueDolphin. This field must be filled with 'name' for the ServiceNow integration. | |
Extended tables | API URL |
BlueDolphin API URL For US tenants: |
Tenant Name | Your tenant name can be found in the BlueDolphin URL behind "app/" or under Admin-> General field ->Database |
|
API Key | Create new API Key | |
Object Definition ID |
BlueDolphin Object Definition ID you want to connect. Admin-> Configuration-> Object Definition: Select the object definition you want to use and copy and paste the end part of the URL. |
|
Workspace ID |
BlueDolphin Workspace ID you want to connect. Admin-> Configuration-> Business Units Select the workspace you want to use and copy and paste the end part of the URL. NOTE: Tenants with no workspace should use the “get workspace” call from the public API to retrieve it. |
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