This instruction describes the configurations to be implemented in ServiceNow to set up the BlueDolphin ServiceNow Connector for a single ServiceNow Asset Class to BlueDolphin Object Definition Type connection.
Repeat this instruction for every BlueDolphin Object Definition Type you like to be sourced from ServiceNow.
NOTE: Integration does not support relationships and it is unidirectional flowing data from ServiceNow to BlueDolphin.
| Section | Field | Description |
| Flow Name | Template name | |
| Webhook URL |
ServiceNow webhook endpoint |
|
| General Configuration | Instance URL | Address URL from the TOPdesk API |
| User Name | ServiceNow API account name | |
| Password | ServiceNow password | |
| Cycle Token |
Unique token that is defined in the business rule script. It is a security measurement to prevent the cycles from being used publicly. You can configure the token in the script using the zip file below. TOKEN: "#USER_DEFINED_TOKEN#" NOTE: Cyclr token must be picked to make integration run. This token corresponds with the token in the Marketplace. |
|
| Table (Mandatory) | Table from ServiceNow you want to connect to BlueDolphin. | |
| BlueDolphin ID Field (Optional) |
The BlueDolphin ID column in the table. For example, bluedolphin-id. |
|
| Extended tables | API URL |
BlueDolphin API URL For US tenants: |
| Tenant Name | Your tenant name can be found in the BlueDolphin URL behind "app/" or under Admin-> General field ->Database |
|
| API Key | Create new API Key | |
| Object Definition ID |
BlueDolphin Object Definition ID you want to connect. Admin-> Configuration-> Object Definition: Select the object definition you want to use and copy and paste the end part of the URL. |
|
| Workspace ID |
BlueDolphin Workspace ID you want to connect. Admin-> Configuration-> Business Units Select the workspace you want to use and copy and paste the end part of the URL. NOTE: Tenants with no workspace should use the “get workspace” call from the public API to retrieve it. |
ServiceNow package: The configuration required for ServiceNow is available in the attached .zip file.
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