How to hard refresh your web browser

If you are experiencing issues with Jaspersoft reporting such as errors or spinners, please hard refresh your browser and clear your cache.

Follow the steps below to perform a hard refresh, depending on the browser you are using.

Google Chrome, MS Edge

1. Open the Developer Console. There are a few ways to do this:                                            Control+Shift+I (Windows)                                                                                          Option+Command+I (Mac)                                                                                                                View > Developer > Developer Tools                                                                                            Simply right-click anywhere on the page and choose Inspect.
2. Press and hold the Refresh Icon.
3. Choose Empty Cache and Hard Reload from the dropdown.

Firefox

1. Hold down Ctrl/Command, Shift and the ‘R’ key.
2. Or Hold down Ctrl and press F5.