BlueDolphin webpage unavailable

Mike Scheerder

17 maart 2025 15:04

BlueDolphin is currently unavailable since 5-10 min. 

Any known issues which can cause this issue?

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  Michael Biasetti

  17 maart 2025 15:08

  Happening to me, too. Looks like SSL Cert is no longer valid. Seeing ERR_SSL_UNRECOGNIZED_NAME_ALERT in the response.

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  Michael Biasetti

  17 maart 2025 15:09

  Just started working again.

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  Jelle Visser

  18 maart 2025 10:27

  Hi Mike Scheerder and Michael Biasetti. Thanks for your messages and prompt notificaiton. We indeed had a short incident yesterday that caused a few minutes of down time. If, for any future incidents, you want to track the live status updates you can always check: https://status.bluedolphin.app. This is where you can also find summaries of all past incidents.
  
  I pasted the summary of yesterdays event below:
  --
  Mar 17, 2025

  BlueDolphin Error

  Resolved - What happened?
  
  Between 15:55 and 16:09 CET on 17 March 2025, EU and US customers experienced issues when accessing BlueDolphin
  
  What went wrong and why?
  
  Due to the technical (security release) access to keyvault certificates from our application gateways was blocked. Application gateways and Firewalls stopped providing services to Frontend and Backend.
  
  How did we respond?
  
  15:55 CET – Customer impact began
  15:56 CET – Alerts fired first for US region and then for EU.
  15:57 CET – BlueDolphin Support Team raised the issue.
  15:57 CET - Our engineers isolated issue and rolled back changes.
  16:09 CET - Services responded as Healthy
  16:10 CET - Traffic comes back as normal
  Mar 17, 16:00 CET
  --
   

  Thanks again for your understanding, hoping the outage didn't cause you any serious trouble.
  Have a great day!
   

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