Create solution for Service Level Reporting

• What is your wish?
  Create a periodic customer-specific Service Level Report (based on SLA) that is automatically delivered or can be self-service requested
  
  
• What is the problem you encounter?
  Insight in SLA delivery.
  
  
• Why do you want this wish?
  Better monitoring
•  
• Do you have a workaround? And if so, what is it?
  No
•  
• How would you ideally solve the problem?
  Periodic Service Level report with the following items for a period:

1. Uptime/downtime and planned downtimes
2. Performance of system (average loading time for a number of page -categories) 
3. Usage statistics (top-10 pages with number of visits)
4. Number of service requests - date received, subject, date closed, nr of working days, satisfaction score
5. Number of tickets - date started, subject, date closed, nr of working days passed

     Other items? Suggestions in the replies please :-)

• How big is the problem on a scale from 1 to 5?
  (1 = it would be nice, but definitely not necessary,
  5 = I can't work another day without it).
• 4 - it's a key step in a SAAS delivery professional services organization