If you can't find an answer to your question or you are having trouble with BlueDolphin, you can submit a request.
Create a ticket from your tenant
Create one ticket from within the tenant with our support, and click the Account button in the top-right corner and select the Chat with support option from the drop-down menu.
The following screen appears:
The Tickets tab appears after you create a ticket from the tenant or send an email to [email protected]. The ticket will appear under the Tickets tab the next time you log in, as long as the email address on the tenant matches the one used to contact support.
NOTE: If you use multiple tenants, the system remembers the last tenant from which you created a ticket. Any email you send to [email protected]
afterward will create a ticket under that same tenant.
After the creation of one ticket, support can be contacted either via “chat with support” or via email.
Create a ticket from the documentation help center
To create a ticket from the Help center, the Intercom Messenger option is placed at the bottom-right corner of each page of the BlueDolphin documentation.
Once you click the Intercom Messenger, the following screen appears:
Click the Support ticket form and enter as many details for your request as possible. After you click Create ticket, we will get in touch with you as soon as possible.
Important: Tickets created from a documentation Help center will not be linked to the tenant, and we recommend contacting support either through the tenant or email. We will answer tickets created from the Help center, but we will not be able to link them to the tenant.