Our Knowledge Assistant is designed to help you navigate and master the features of BlueDolphin efficiently.

Follow these simple steps to make the most out of your interaction.

Our Knowledge Assistant in the current version only uses the ValueBlue documentation and publicly available knowledge. It does not use any customer data for generating responses, nor does it store any customer data, including questions. ValueBlue does not use customer data, including questions, for training or evaluation purposes. Should the policy change, users will be notified accordingly and will have the option to opt out.

To access the Knowledge Assistant, look for the icon located in the upper-right corner of the screen. Click on the icon, and a conversation window opens.

Once the conversation window is open, type your question or query into the text field provided.

Press Enter or click on the send button

to submit your question.

The BlueDolphin AI Assistant supports interaction in multiple languages, including English, Dutch, and other Latin-script languages. However, it is important to note that the BlueDolphin tenant officially supports only English and Dutch.

Our Knowledge Assistant will respond to your question with helpful information or guidance. The response will be based on our extensive knowledge base and customized to address your specific query. If you need more detailed information on a topic, the assistant provides a link to the relevant article for further reading.

The chatbot assistant can use previously asked queries in the thread as conversational context, potentially leading to improved answers. So if you want to remove the context, start a new conversation by clicking New chat.

Once you have found the information needed, close the conversation window by clicking

. Clicking anywhere outside the window also closes the conversation window.
NOTE: Closing the current chat or the entire window will delete the conversation thread, and conversations are not saved for privacy and security reasons.

Our Knowledge Assistant is here to support you every step of the way, whether you're learning to use BlueDolphin or looking for assistance with specific tasks. We hope you find it helpful in your journey.